Product Sustenance Engineering
Rapid changes in technology and increasing competition have shortened product life cycles. This has impelled product companies to constantly innovate and roll-out new product lines, however one cannot ignore the sustenance of the older products to ensure higher profits.
In order to stay ahead of the curve, product companies are looking for engineering partners who can own product sustenance. eInfochips has been working with leading product companies in sustaining their mature product lines to ensure the following:
Higher Return On Investment
- Reduce cost of product enhancements, improve support resource productivity, efficiency
- Increase product lifecycle revenue, extend product lines for new features
Redirect Focus & Resources to New Products
- Balance core (NPI) vs context (product support, sustenance) with finite resources
- Move support programs to managed or outcome-based service models
Enhance Customer Loyalty
- Meet functional, non-functional needs and minimize technical support
- Ensure easy install/configure, use, integrate, upgrade & replace
These business goals can be achieved through a combination of customization/enhancement at hardware, firmware, software and mechanical levels. Leveraging our expertise across the product stack, eInfochips can help in product transformation by offering different solutions.
Why eInfochips for Product Sustenance Engineering?
Deep Technical Expertise
Hardware + Firmware + QA testing
Integrated design to manufacturing – ensure DFM, DFT and certification
Strategic Initiatives
Platform partnerships; Modules and development kits
IP and Frameworks for video, test automation, audio, AI
Strong Focus on Processes and Monitoring
Metrics, SLA aligned with to business goals
Agile, Kanban, RPA, variant management rooted optimized support processes
Focus on CSAT vs Ticket closures and SLA adherences
State-of-the-art infrastructure
In-house hardware lab, image tuning lab and wireless testing lab
Strong ecosystem of commercial testing and certification labs
Arrow Advantage
Visibility on component roadmap and delivery timelines
Access to Silicon Expert
Analyst Recognition
Positioned in the Leadership Zone for Engineering R&D by Zinnov Zones
Key Offerings
Product Sustenance
- Feature enhancements
- New interface support
- Obsolescence management
Product Re-engineering
- BoM, Power and Form factor optimization
- Technology migration
- Value engineering
Variant Management
- Customization for different price points, markets & geographies
- Modular, scalable platform development
Product L2, L3 Support
- Support ticket management
- Hot fix management
- Release management
- Process improvement
- Test automation
