Product Sustenance Engineering
Product Sustenance Engineering
Rapid changes in technology and increasing competition have shortened product life cycles. This has impelled product companies to constantly innovate and roll-out new product lines, however one cannot ignore the sustenance of the older products to ensure higher profits.
In order to stay ahead of the curve, product companies are looking for engineering partner who can own product sustenance. eInfochips has been working with leading product companies in sustaining their mature product lines to ensure the following:
Increase RoI
- Reduce cost of product enhancements, improve support resource productivity, efficiency
- Increase product lifecycle revenue, extend product lines for new features
Redirect focus & resources to the new products
- Balance core (NPI) vs context (product support, sustenance) with finite resources
- Move support programs to managed or outcome-based service models
Maintain/increase customer loyalty
- Meet functional, non-functional needs and minimize technical support
- Ensure easy install/configure, use, integrate, upgrade & replace
These business goals can be achieved through a combination of customization/enhancement at hardware, firmware, software and at mechanical level. Leveraging our expertise across the product stack, eInfochips can help in product transformation by offering different solutions.
Why eInfochips for Embedded Hardware Design Services?
Partnerships with leading silicon vendors like Qualcomm, NVidia, Intel, TI, NXP, Microsemi, Altera and Xilinx.
Multicore processor, multi-processor, FPGA based hardware designs.
35+ Hardware Designs per year with 500+ total designs.
Prototype to production ownership.
Service Offerings
Product Sustenance
- Feature Enhancements
- New interface support
- Obsolescence management
Product Re-engineering
- BoM, Power and Form Factor optimization
- Technology Migration
- Value Engineering
Variant Management
- Customization for different price points, markets & geographies
- Modular, Scalable platform development
Product L2, L3 Support
- Support ticket management
- Hot fix management
- Release management
- Process improvement
- Test Automation
eInfochips Differentiators
Deep Technical Expertise
- Hardware + Firmware + QA testing
- Integrated design to manufacturing – ensure DFM, DFT and Certification
Strategic Initiatives
- Platform partnerships; Modules and Development kits
- IP and Frameworks for Video, Test Automation, Audio, AI
Strong Focus on Processes and Monitoring
- Metrics, SLA aligned with to business goals
- Agile, Kanban, RPA, variant management rooted optimized support processes
- Focus on CSAT vs Ticket closures and SLA adherences
State-of-the-art infrastructure
- In-house hardware lab, image tuning lab and wireless testing lab
- Strong ecosystem of commercial testing and certification labs
Arrow Advantage
- Visibility on component roadmap and delivery timelines
- Access to Silicon Expert
