Product Sustenance Engineering

Rapid changes in technology and increasing competition have shortened product life cycles. This has impelled product companies to constantly innovate and roll-out new product lines, however one cannot ignore the sustenance of the older products to ensure higher profits.

In order to stay ahead of the curve, product companies are looking for engineering partners who can own product sustenance. eInfochips has been working with leading product companies in sustaining their mature product lines to ensure the following:

Higher Return On Investment
  • Reduce cost of product enhancements, improve support resource productivity, efficiency
  • Increase product lifecycle revenue, extend product lines for new features
Redirect Focus & Resources to New Products 
  • Balance core (NPI) vs context (product support, sustenance) with finite resources
  • Move support programs to managed or outcome-based service models
Enhance Customer Loyalty
  • Meet functional, non-functional needs and minimize technical support
  • Ensure easy install/configure, use, integrate, upgrade & replace

These business goals can be achieved through a combination of customization/enhancement at hardware, firmware, software and mechanical levels. Leveraging our expertise across the product stack, eInfochips can help in product transformation by offering different solutions.

Why eInfochips for Product Sustenance Engineering?

Deep Technical Expertise

Hardware + Firmware + QA testing

Integrated design to manufacturing – ensure DFM, DFT and certification

Strategic Initiatives

Platform partnerships; Modules and development kits

IP and Frameworks for video, test automation, audio, AI

Strong Focus on Processes and Monitoring

Metrics, SLA aligned with to business goals

Agile, Kanban, RPA, variant management rooted optimized support processes

Focus on CSAT vs Ticket closures and SLA adherences

State-of-the-art infrastructure

In-house hardware lab, image tuning lab and wireless testing lab

Strong ecosystem of commercial testing and certification labs

Arrow Advantage

Visibility on component roadmap and delivery timelines

Access to Silicon Expert

Analyst Recognition

Positioned in the Leadership Zone for Engineering R&D by Zinnov Zones

Key Offerings

Product Sustenance

Product Re-engineering

Variant Management

Product L2, L3 Support

Success Stories

Accelerating potential every day

Re-engineering of Expansion Card for Thermal Systems

Case Study – Leveraging supply chain insights obtained from Silicon Expert Tool, eInfochips analyzed the entire BOM (Bill of Material) and suggested a new design…

Case Study

Re-engineering of Voice Solution for Mobile Workforce

Case Study – eInfochips helped the client with product redesign that is compatible with the existing infrastructure and to extend the product life and also help with enabling additional features…

Case Study

Re-engineering of Respiration belt and Temperature probe

Case Study – : eInfochips proposed a new hardware design based on the Atmel SAM4X microcontroller architecture, utilizing its extensive product re-engineering…

Case Study

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