The client, a U.S.-based technology company, develops digital solutions and intelligent systems for healthcare providers to enhance patient care, streamline operations, and reduce costs. Focused on transforming healthcare, the company aims to deliver sustainable improvements across clinical and administrative functions.

The client developed a next-generation surgical display platform but faced challenges in usability engineering, including aligning diverse stakeholder expectations, integrating complex functionalities without overwhelming users, and ensuring rapid adoption through intuitive design.

eInfochips designed an intuitive UX for the platform, enabling real-time communication, seamless device control, and live guidance. The solution features high-resolution video, adjustable camera angles, clear audio, AR integration, and secure access to patient data, with user-friendly controls and profile-based personalization. The outcome enhances surgical precision, accelerates decision-making, reduces mental load, improves junior surgeon training, and streamlines workflows.