Robotic Process Automation for Smart City Infrastructure Support

Robotic Process Automation For Smart City Infrastructure Support

Executive Summary

90% reduction in errors and 30% average time saving. The customer is also set to see a 40% reduction in cost from the second year.

The client was spending 60% of the time on repetitive tasks related to infrastructure support. Also, the client was able to provide less than 20% coverage on video nodes monitoring. eInfochips, analyzed, and assessed key processes like Alert Monitoring, Node Monitoring, responding to JIRA issues and Customer Support.

Client

The client is a billion dollar telecom player and has in-depth expertise in embedded networking and IoT technologies.

Challenge

The client was spending 60% of time on repetitive tasks related to infrastructure support. Also, they were able to provide less than 20% coverage on video nodes monitoring. The customer was able to close only 58% issues on an average.

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