Based in the US, the client is in the business of dock and warehouse equipment, residential elevators, and stair chairs and is a trusted partner of top retail companies. Equipment sales, distributions, repair, and retail store maintenance across the majority of the states in the US are the core focus areas of the client.

In order to do a proactive maintenance and to enhance the customer satisfaction, the client wanted to digitalize the manual process for equipment data collection and remotely monitor the health and location of the warehouse equipment.

eInfochips helped the client by developing a solution that provides live monitoring of the equipment, transformation into digital methods of information storage and processing for predictive service alerts. This led to enhanced customer service and reduced service calls.