The client, a leading global provider of energy management and automation solutions, was looking for a technology partner to monitor their entire industrial cloud infrastructure comprising more than 50 devices/applications. In addition, they needed incident management and resolution while meeting stringent Service Level Agreement (SLA) requirements.

eInfochips engaged with the client to design & develop a complete monitoring solution for AWS and Azure across numerous SaaS applications leveraging a DevOps methodology. The customized solution supports both application and infrastructure monitoring and is integrated with third-party tools. The CloudOps-based solution takes a proactive approach to incident management enabling the client to improve uptime for critical applications from 93% to 98%.

In addition, the number of incidents got reduced by 40% using eInfochips DevOps metrics tracking tool.