Organizations in the digital age face immense competition from both the established and start-ups companies and are compelled to pay a very close attention to customer satisfaction, customer interaction, and internal process enhancements, to remain competitive. However, there have been always a need to constantly evolve and adopt newer trends to succeed. For a customer-centric business approach, companies are now developing chatbots that help in solving customer queries at all times, improving communication and remote troubleshooting to enhance customer experience.

This white paper provides a complete guide to chatbot development, including use cases, tools, and best practices to consider while developing chatbots for your business.