Chatbots in Healthcare: Innovative and Improved Patient Experience

Global outbreak of COVID-19 has compelled all industrial sectors to rethink their ways of customer engagement when physical engagement is off the mark. As a major chunk of employees work from home, it leaves them with little time to answer the huge rush of common queries from customers. Intelligent chatbots have been in the market since long to enable organisations to devote time to more important tasks while chatbots take care of responding to common queries

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ABOUT THE AUTHOR

Chintan Raval

Chintan Raval works as Assistant Product and Practice Marketing Manager and focuses on the Semiconductor and Aerospace domain at eInfochips. He holds a PGDM in Marketing and a Master’s degree in VLSI and Embedded Systems. He carries 5+ years of experience in Product Management and GO-TO-Market Strategy experience.

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