Executive summary
The client is a global leader in manufacturing medical equipment with specialized diagnostics solutions in the areas of acute care and autoimmunity. The company develops new technology which helps with blood clotting and autoimmune disease development and provides complete solutions for IVD medical testing equipment.
The client used their infrastructure to perform manual software updates and device management which created excessive operational work and resulted in inconsistent firmware versions and longer system downtime and weaker monitoring abilities. The system encountered multiple problems which caused diagnostic problems and required technicians to visit sites for repair while the central management failed to provide proper supervision.
eInfochips partnered with the client to develop a comprehensive software infrastructure that would centralize the device management and automate software updates, significantly enhancing diagnostic efficiency and data reliability.
Key Highlights
- Updates at 80% faster speeds which shortened system downtime from hours into minutes
- Management of more than 100 devices spread across different labs through automated processes which do not require additional IT personnel
- Automatic system updates which minimized human participation to stop any interference with laboratory operations
- Quick problem identification through its combination of centralized logging with version control systems
