Generative AI, Chatbots and Beyond: Enhancing Internal Business Operations in the Digital Age

Generative AI creates new data from existing datasets, enabling automation across business functions like sales, marketing, HR, and legal. It powers applications like proposal generation, predictive analytics, document creation, and chatbots. Building a conversational chatbot involves steps like selecting a model, training it on curated data, iterating for accuracy, choosing a platform, and extensively testing the interface.

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ABOUT THE AUTHOR

Purva Shah

Purva Shah works as Assistant Product Marketing Manager and focuses on the Digital technology landscape - Cloud, AI/ML, Automation, IoT, Edge Services, Legacy Modernization, Quality Assurance, Mobility, and Application Modernization. She carries 6+ years of experience in Product Positioning, Practice Marketing, Go-To-Market Strategies, and Solution Consulting.

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