Sustenance

Many a times, companies struggle with finding balance between core competencies and product sustenance activities as both are equally important. eInfochips understands product sustenance very well and can help you to achieve much more beyond Ticket Closure Rates and Service Level Agreements (SLAs), with focus on delighting your customers. We provide everything from L2-L4 support for you. We envision “Sustenance as Strategy”.

We approach strategic sustenance engagements with dedicated, secure and fail-safe infrastructure, equipped with the requisite licenses, tools and equipment. We follow world-class business models that are beneficial to all our sustenance partners and we are also flexible in adapting the processes our partners have set. With proven Global Delivery Models and 99 percent on-time releases we can not only provide solid sustenance services but also ensure your success by timely reviews of the processes.

Why eInfochips?

i1

Flexible Business Models that suit our customer’s business requirements

i2

Design and Develop High Quality Products and features that are Easy to Use- install, upgrade, integrate and replace.

i3

Extending life of the products and brand through continuous study based on metrics and improving the processes through insights.

i4

Extending life of the products and brand through continuous study based on metrics and improving the processes through insights.

Key Offerings

  • Defect Management- Proactive detection of issues and providing hot fixes.
  • L2-L4 support- including everything from product sustenance, refactoring, Product enhancement, Data management and Document management, product customization, improving operational efficiency and more.
  • Feature Management- integrating new features seamlessly with the current line of products to enhance the products.
  • Variant Management- effectively managing different variants of the product line.
  • Technology Migration- Porting products on different platforms, migration to other systems, Integration with other devices.
  • Release Management- high number of on-time releases.
  • Localization & Globalization- ability for local and global site functioning.
  • Document Management- documenting, updating and maintaining all records of the processes.

Success Stories

Engage for Transformational Experience

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